Sandos Cancun All Inclusive - Adults Only, Cancun - Reviews, Room Options & Prices 2025

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Key details

About the Hotel

Retorno Del Rey Mza 53 Lote 37 1 Sec A Km 14, Cancun, Mexico, 77500

Very good

7.9

/10

3.3

4.5

“The beach access was fine, perfect for sunbathing and relaxation!”view full review

Location

Sandos Cancun All Inclusive - Adults Only is situated along the stunning Riviera Maya coastline, offering direct access to exquisite white sand beaches. Positioned in Cancun's hotel zone, guests can easily explore nearby attractions such as Isla Mujeres and Chichen Itza. The resort provides a prime base for enjoying Cancun's vibrant nightlife and crystal-clear Caribbean waters.

Dining

The hotel boasts a variety of on-site restaurants, providing guests with diverse culinary options. Dining venues include A la Carte Italian and Mexican restaurants, catering to various tastes. Each dining experience is part of the all-inclusive package, allowing guests to savor their meals without additional costs.

Amenities

Guests can enjoy an extensive range of activities and amenities, including a large outdoor pool and a fully equipped fitness center. The hotel hosts regular entertainment events, ensuring a lively atmosphere for adults. The laid-back Malibu Beach Bar & Oceanfront Snack Shack offers refreshments with ocean views.

Wellness

For relaxation, Sandos Cancun features a wellness area with spa services focused on rejuvenation. Guests can unwind with various treatments tailored to enhance their stay. Yoga sessions are also available, providing opportunities for tranquility by the beach.

Rooms

The hotel offers rooms designed for adults, all with stunning views of the ocean or the lush gardens. All accommodations come with modern amenities, ensuring comfort throughout the stay. Spacious balconies allow guests to enjoy the warm Caribbean climate from the privacy of their rooms.

Highlights

Location: Situated in Cancun's hotel zone

Dining: A la Carte Italian and Mexican restaurants

Amenities: Large outdoor pool and fitness center

Wellness: Wellness area with spa services

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Balcony Deluxe Single Room

2 persons

455 sq. feet

1 Single bed

Shower

Coffee machine

room details

Deluxe Room

2 persons

455 sq. feet

1 King-size bed

Shower

Coffee machine

room details

Suite Sandos

2 persons

80 sq. feet

1 Single bed

Shower

Coffee machine

room details

Suite Caribe 5 pax

2 persons

1360 sq. feet

1 King-size bed

Shower

Coffee machine

room details

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Price and Room Availability Calendar

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Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Really good Dining Experience

“I had the pleasure of dining at several restaurants within the resort, and each experience was really good! The Japanese restaurant was a standout, where I enjoyed an very nice meal. The food was delicious and the atmosphere was vibrant, making it a nice dining experience. I also appreciated being able to have a menu tasting for our wedding meal, ensuring that everything was perfect on our big day!” view full review

Very nice Spa Experience

“The spa at Sandos Cancun was absolutely amazing! The serene environment allowed me to relax and forget my worries. I availed of some services including massages, and the experience was heavenly. I highly recommend taking the time to rejuvenate at the spa, as the pampering left me feeling revitalized and stress-free!” view full review

Luxurious Room with Fine Views

“I stayed in the Presidents Suite, absolutely fine! The room was spacious with wall-to-wall ocean views, even from the shower! The large patio was perfect for gathering with guests, making the experience more fun. It truly was like a luxurious escape, and I loved every moment spent there.” view full review

Fun Entertainment Activities

“The entertainment team at the resort was fantastic! They organized a variety of engaging activities that kept the energy high and everyone entertained. From dance parties to pool games, there was never a dull moment. The talent showcased by the entertainers added so much fun to our stay, making it an lovely experience!” view full review

General

No smoking on site
Free Wi-Fi
Free parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Private beach
Lift
Currency exchange
ATM/Cash machine
Barber shop
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness centre
Diving
Snorkelling
Canoeing
Tennis court
Golf course
Fishing

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Special diet menus

Business

Meeting/ Banquet facilities

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Entertainment
Sun terrace
Garden area
Spa & wellness centre
Solarium
Sauna
Massage
Pool with view
Shallow end

Room features

Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Retorno Del Rey Mza 53 Lote 37 1 Sec A Km 14, Cancun, Mexico, 77500

Map view

Retorno Del Rey Mza 53 Lote 37 1 Sec A Km 14, Cancun, Mexico, 77500

City landmarks

Museum

Mayan Museum of Cancun

1.3 mi

Landmark

Avenida Kukulkan

4700 ft

Beach

Playa Marlin

1.1 mi

Landmark

Backstage Theatre

3300 ft

Mall

Luxury Avenue

4300 ft

Mall

Kukulcan Mall

4300 ft

Museum

Museo Subacuatico de Arte

1.0 mi

Landmark

Museo Sensorial del Tequila

4300 ft

Mall

Kukulcan Plaza

4300 ft

Aquarium

Interactive Aquarium

1.3 mi

Landmark

Dolphinaris Cancun

2500 ft

Night club

H Roof

2300 ft

Shopping Area

Luxury Avenue Cancun

4300 ft

Landmark

Extreme Games Cancun

2600 ft

Museum

Cancun Wax Museum

1.4 mi

Landmark

Aquaworld

3300 ft

Landmark

Yamil Lu'um Archeological Site

1.4 mi

Landmark

Scorpion's Temple ruins

1.4 mi

Landmark

Luxury Avenue Shopping Mall

3700 ft

Landmark

Playa Ballenas

4000 ft

Landmark

San Miguelito

1.4 mi

Landmark

Marlin Beach

4800 ft

Landmark

Underwater Museum NO MUSEO

4800 ft

Event hall

Oasis Arena

5100 ft

Landmark

La Europea

1.1 mi

Museum

MUSA Underwater Museum

1.3 mi

Landmark

Tequila Museum

1.3 mi

Nearby

Beach

Playa - Beach

400 ft

Cancun Golf Club at Pok Ta Pok

1300 ft

Restaurants

Nebbiolo Ristorante

300 ft

Blvd. Kukulcan Km. 14.5 Lote 38

Olio

300 ft

Boulevard Kukulcan Km 14.5 Mza.13 Retorno del Rey Lote 38 38B Secrets The Vine Cancun Resort & Spa

The Blue Water Grill

400 ft

Blvd. Kukulcan Km. 14.5 Zona Hotelera

Harry's

2300 ft

Blvd. Kukulcan Km. 14.2 No. 1 Zona Hotelera

Porfirio's Cancun

2400 ft

Boulevard Kukulcan 14. 2 No. 1 Zona Hotelera

Vicente Asador De Brasa

2900 ft

Blvd Kukulcan Km 12

Hard Rock Hotel

2000 ft

Boulevard Kukulcan Km 14.5

Ciao

2000 ft

At the Hard Rock Hotel

The Caribe Bar & Grill

800 ft

Retorno del Rey #36

Getting around

City Centre

Cancun17 min · 6.8 mi

Airports

Cancun International Airport (CUN)27 min · 11.2 mi

Isla Mujeres, Quintana Roo (ISJ)48 min · 19.6 mi

Reviews and Ratings

Feedback from previous guests about their experience.

Grayson

United Kingdom, March 2025

5.8/10

I had an enjoyable stay at Sandos Cancun All Inclusive - Adults Only. The views were stunning, and the variety of loungers by the pool made it easy to find a good spot to relax. The food options were mostly excellent, particularly at the restaurants, although I found the breakfast buffet a bit lacking in service on some days. Overall, it was a great experience, though there were a few areas needing improvement.

Rooms

8.0

My room was spacious and beautifully decorated, complete with a large balcony offering amazing views. However, I did notice some noise from neighboring rooms, which could be distracting at times.

Service

7.0

Service at the resort was generally friendly, especially from the waitstaff who were attentive by the pool and beach. However, I experienced some inconsistencies at the reception regarding meal options and wristbands, which could use better communication.

Location

8.0

The resort's location was perfect, right on the beach with stunning views. I appreciated being close to various relaxing areas to enjoy the scenery, even if some shade was cast by the adjacent hotel later in the day.

Dining

7.0

The dining options were mostly delicious, with great meals at Italian and Asian restaurants. I especially loved the breakfast buffet, even if I had to adjust my vegan requests with the concierge. I would have preferred a bit more local flavor in some dishes.

Facilities

7.0

The facilities were quite good, particularly the pool area where I found plenty of loungers available. However, the lack of an outdoor hot tub and some spa services could use enhancement to match a luxury experience.

Stella

United Kingdom, February 2025

7.2/10

My stay at Sandos Cancun was a mix of highs and lows. The location is excellent, right in the middle of the Hotel Zone, and the beach was beautiful albeit a bit choppy on windy days. However, I found the food lacking in flavor, especially at the buffet. While the service was attentive and friendly, the condition of some amenities, like the pool, left much to be desired.

Rooms

7.0

My room was clean and had a great view, and the mini bar was refilled daily. However, I did notice some maintenance issues like puddles from the air conditioning.

Service

8.0

The staff were really helpful throughout my stay. Diego at reception went above and beyond, greeting us with welcome drinks. Yet, some communication could have been better regarding reservations.

Location

9.0

The hotel's location was perfect, close to many attractions and just a short taxi ride from the main shopping mall. Although, a neighboring large hotel cast a shadow over the pool area in the afternoon.

Dining

5.0

Dining options were varied, but the food overall was mediocre, particularly at the buffet. I enjoyed the Italian and teppanyaki restaurants, but many dishes lacked taste. It was disappointing considering the promise of diverse culinary offerings.

Facilities

6.0

The facilities were decent, with a nice pool area and various activities available, but I found the pool to be murky. Room service was convenient, yet I struggled to get breakfast options through the app.

Owen

United Kingdom, January 2025

7.4/10

My stay at Sandos Cancun was nice for the beautiful pool area and very nice staff, but the hotel showed signs of aging that affected my experience. While the food at the teppanyaki and Italian restaurants was excellent, I found some other dining options less impressive. Overall, I enjoyed the location and the effort made for entertainment, though some facilities could use a bit of renovation.

Rooms

6.0

The deluxe room had a nice view, but the facilities felt outdated and in need of renovation, which detracted from the luxury experience.

Service

9.0

The staff were fantastic, always attentive and friendly, especially Diego, who went above and beyond to ensure we had everything we needed.

Location

10.0

The location was perfect, right in the heart of the Hotel Zone and close to everything, making it easy to enjoy the beach and nearby shopping.

Dining

7.0

Dining experiences varied; while Frattini's and Gaijan's food was excellent, other options lacked local flavors and were not as enjoyable.

Facilities

6.0

Facilities included great amenities like room service and the gym, but the overall maintenance of the hotel felt lacking, with broken elevators and dated furniture.

Julian

United Kingdom, November 2024

7.0/10

I had a wonderful stay at Sandos Cancun All Inclusive. The staff were incredibly attentive and went above and beyond to meet our needs. The beach and pool areas were lovely, providing a great atmosphere for relaxation. However, some aspects of the dining experience could use improvement, particularly in terms of reservation processes and food consistency.

Rooms

9.0

My room was spacious, comfortable, and offered a lovely view of the lagoon and ocean. I particularly enjoyed the balcony for its views. However, noise from the pool area could be a bit disruptive at times.

Service

10.0

The service was excellent, with special shoutouts to staff like Itzel and Danna, who really made my stay feel personal. Their attentiveness to our needs was refreshing and appreciated.

Location

10.0

The location is excellent, right on a beautiful beach with turquoise waters. It's conveniently close to various amenities, making it easy to enjoy the surroundings.

Dining

7.0

While there were many dining options to choose from, I did encounter some inconsistencies regarding reservations and food quality. The buffet was okay, but a few items could use better preparation, particularly desserts and some a la carte options.

Facilities

6.0

The facilities, including the pools and beach, were generally well maintained, but I did notice some issues with pool cleanliness that affected my desire to swim. Aside from that, I found the amenities satisfactory.

Theodore

United Kingdom, October 2024

5.8/10

During my stay at Sandos Cancun, I experienced very nice service and enjoyed the beachfront location, but I found the food selection lacking and encountered some maintenance issues in my room. The staff were undeniably friendly and attentive, which made my experience more enjoyable despite these drawbacks.

Rooms

6.0

My room was ready upon arrival, which was fantastic, but I did face issues with the air conditioning leaking water and the room feeling a bit dated and dim.

Service

10.0

The service was really good, with staff like Miguel at the bar who remembered everyone's names and orders, and Luis and Carlos who went above and beyond to make us feel special.

Location

9.0

The location was perfect, right on the beach with stunning views of the blue water and close to various attractions in the hotel zone.

Dining

7.0

While I enjoyed some meals, like the delicious desserts at dinner and breakfast at St. Trop, I found the overall food variety underwhelming compared to other resorts I've visited.

Facilities

6.0

The facilities were good, but the pool cleanliness was concerning, and I struggled with the app connectivity and available dinner reservations.